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Herschell Antone
Average: 4.56 stars
Herschell Antone's Bio:
Foley, AL
Product:
Technician Associates: Herschell Antone
Spanish Fort, AL
Antone provided exceptional service.
- Stephen Burches
Theodore, AL
I am disappointed with this company. I was quoted a price on the phone to install a garage door opener that I purchased. Whenever the tech got to the house, I was told the cost would be approximately $200 more than what I was quoted on the phone. I was told that this was because I was to be charged $125 an hour for a minimum of 1 hour for labor cost. At the same time, I was told that it would be cheaper to purchase their garage door opener (which was a Linear model with less features) and have it installed for cheaper. I felt like my hands were tied at that point and went with that option. After the install, I called back to make sure that I did not misunderstand the quote. I was told that there is a $49 service fee and the $249 installation fee included the labor (which was accurate. The quote I received at my house was about $496. There was no additional work that was going to be needed for the install so there was no reason for the additional labor cost. Ultimately I got swindled. I talked to the local rep who wanted to make it right but there was nothing really to be done other than them giving me a free keypad. The tech was super nice and professional however, it felt like this was a modified bait and switch tactic. I was told this is how they were trained (add the labor). I will not be using this company again. I was told that other techs have been taught incorrectly and incorrectly charge labor when they shouldn't. I wonder how many other customers that have purchased a garage door opener decide to take it back because the option they present with the linear brand that they carry winds up being cheaper. Very unfortunate chain of events.
- Michael Hurd
Mr. Hurd, We apologize for the misinformation you were given that led you to your decision to purchase our operator with fewer features. This was the first time your tech was sent out to install a customer-provided operator, and he misunderstood how to properly quote. The tech is now aware of how to handle and properly quote. We greatly appreciate your feedback and have used it as an opportunity to correct and refresh this understanding with our entire team.
Product:
Technician Associates: Herschell Antone
Spanish Fort, AL
IAM EXTREMELY PLEASED WITH MY GARAGE DOORS. ADDITIONAL ASSISTANCE WAS PROVIDED PROFESSIONALY, COURTEOUSLY. tHE EMPLOYEE WHO CAME TO MY HOME APRIL 22 WAS POLITE AND KNOWLEDGEABLE .. A PLEASURE TO HAVE HIM ASSIST ME. kUDOS ON A FINE EMPLOYEE! MARY GREEN
- Mary Green
Saraland, AL
Outstanding service. I would recommend the service technician to anyone. Very professional. Great service. Christopher Brown was my technician.
- Billy Holloway
Daphne, AL
Herschell was awesome repairing our broken springs and wore out rollers!! Highly recommended to do business with. If more problems occur, will not hesitate to call Precision Door!!!
- Brian Koehler
Product:
Technician Associates: Herschell Antone
Semmes, AL
Herschell was awesome! He explained everything he would be doing. After his inspection he throughly explained the results. He was very informative and took his time to make sure I was educated on garage door maintenance. Also he was quick. I was throughly satisfied with my service. I’ll definitely be booking again for future services and requesting him. Great customer service.
- Kaneesha Foxx
Product:
Technician Associates: Herschell Antone
Summerdale, AL
Very good service and completed very quickly. Very satisfied Thank tou
- Doug
Semmes, AL
Matthew and Herschel were professional, kind and very informative and came out within 3 hours of my initial call. Couldn’t ask for better service. Thank you Precision Door Mobile!
- Yulonda Payne
(251) 301-6000
(251) 301-6000(251) 301-6060
(251) 301-6060(251) 301-6700
(251) 301-6700(251) 301-5999
(251) 301-5999
Excellent service. Hershel knew what the problem was and how to fix it. I would highly recommend him. I appreciate the call ahead of time letting us know that he was running late and the call that he was on his way. Good business practices.
- Lynn Lefan