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about Precision Garage Door in:
Theodore, AL
Precision Garage Door of Mobilehas received 67 reviews, averaging 4.90 Stars:
Theodore, AL
Theodore, AL
I am disappointed with this company. I was quoted a price on the phone to install a garage door opener that I purchased. Whenever the tech got to the house, I was told the cost would be approximately $200 more than what I was quoted on the phone. I was told that this was because I was to be charged $125 an hour for a minimum of 1 hour for labor cost. At the same time, I was told that it would be cheaper to purchase their garage door opener (which was a Linear model with less features) and have it installed for cheaper. I felt like my hands were tied at that point and went with that option. After the install, I called back to make sure that I did not misunderstand the quote. I was told that there is a $49 service fee and the $249 installation fee included the labor (which was accurate. The quote I received at my house was about $496. There was no additional work that was going to be needed for the install so there was no reason for the additional labor cost. Ultimately I got swindled. I talked to the local rep who wanted to make it right but there was nothing really to be done other than them giving me a free keypad. The tech was super nice and professional however, it felt like this was a modified bait and switch tactic. I was told this is how they were trained (add the labor). I will not be using this company again. I was told that other techs have been taught incorrectly and incorrectly charge labor when they shouldn't. I wonder how many other customers that have purchased a garage door opener decide to take it back because the option they present with the linear brand that they carry winds up being cheaper. Very unfortunate chain of events.
- Michael Hurd
Mr. Hurd, We apologize for the misinformation you were given that led you to your decision to purchase our operator with fewer features. This was the first time your tech was sent out to install a customer-provided operator, and he misunderstood how to properly quote. The tech is now aware of how to handle and properly quote. We greatly appreciate your feedback and have used it as an opportunity to correct and refresh this understanding with our entire team.
Product:
Technician Associates: Herschell Antone
Theodore, AL
Precision door is a good local company. They had Sam out the next day. He knew what he was doing and had my door working in a short time. He answered my questions. Would use them again.
- Bill Tartini
Theodore, AL
Isaiah was super friendly, he took the time to look for the best door at the best price. Explained the process perfectly from ordering the garage door all the way to the install process. Highly recommended.
- Brandon Graham
Theodore, AL
All expectations were met
- Cynthia Arrington
Theodore, AL
Matthew Long and Antonio Gilchrist came to our home to install a new Garage door opener. Their demeanor was all business and pleasant attitudes. After looking at our old opener, Matthew suggested a different opener, to return on Monday morning. They both seemed experienced and knowledgeable. So far, we are super satisfied with Precision.
- Charles Dart
Theodore, AL
Antonio professional knowledgeable and courteous. Great job
- Ruth Burney
Theodore, AL
Awesome service! The guys came out the same day that I called. They were very knit and professional. All the issues that I had were fixed quickly. I would highly recommend Precision!
- Jason Yasurek
Theodore, AL
This is the second time I have use Precision Door service. Johnathan was on time, did the troubleshooting, and the 25 point safety inspection to accurately diagnosis my problem and gave me the quote. He did a fantastic job! He left my residence clean like he found it, even programmed our equipment. I love the new equipment, it's so quiet and smooth. Booking online or with the chat option is very easy. The turn around time is nice also. This is the only company I use for service and repair for our garage door needs.
- Donna Quinnie
Product:
Theodore, AL
The Precision Tech (Matthew Long) was very courteous and quickly resolved the problem with the garage door sensors.
- Andy Lightbourne
Theodore, AL
I chose Precision because I have used their service before and was very satisfied, The technician was actually early and very knowledgeable about his job. He was friendly and easy to talk to, I will use this company again if necessary and would certainly recommend them to anyone needing help.
- Bettye Davis
Theodore, AL
Very good technician
- Joy Saucer
Theodore, AL
Issac was fantastic and thorough with his explanation and service to fix my garage door. I highly recommend him for any garage door repairs
- Michael & Francine Passero
Theodore, AL
Quick Appointment Time, Johnathon was very polite and knowledgeable. Job completed fast and efficiently. Great experience!!!
- Diane Peavy
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Theodore, AL
Excellent service on short notice. The garage door malfunctioned very noisily right after I pulled into the garage and tried to close it. The door was hanging half off the track right over my car. After removing the car to a safer location, I called Precision for help and they came through big time. I wouldn't hesitate to recommend them to anyone else needing assistance.
- Myrtle Rushing
Theodore, AL
Antonio was absolutely wonderful. So professional, kind, respectful and clear in his explanation of everything he did He deserves a 10+
- Terri Mathis
Theodore, AL
The technicians that arrived did a fantastic job in eliminating the problem and they definitely went far beyond to ensure that both my garage doors were operating properly many thanks for the great work
- Steve Milner
Theodore, AL
Had 2 very professional guys get to the gate issue and reinstalled in about 30 minutes. Working fine now. Roll Tide!
- Mark Armentrout
Theodore, AL
Jonathan was pleasant and well mannered. He answered my questions, and explained the job to me.
- Gina Cardwell
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Theodore, AL
Very Profesional and knowledgeable serviceman.
- Kenneth Lang
Theodore, AL
Very good service, highly recommended.
- Ed Ebbole
Theodore, AL
Although our garage door could not be repaired on the same day, the technician Jonathan, seemed more than capable of handling our problem. Our opener had come completely off the door and then caused damage beyond repair. Your ad stating garage door repair and a glowing referral from a family member made me call your company. Jonathan promised to call as soon as the repair parts come in! I was worried about response time, but they could come the same day and by NOON! Thank you!
- Renee Fosdick
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Theodore, AL
Great service! Same day service! Top notch work!
- Hauling Away
Theodore, AL
Thank you Precision Door for responding quickly and for the fast service given in getting my door back in working order. The young man who you sent over was so very courteous. I enjoyed talking with him. A great big thanks. I will definitely recommend your business to anyone
- Jeanette Parker
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Theodore, AL
Fast response to service call. Did not appericate the blind three man service call. Hence the extra charges for two laborers plus the actual one who came to fix it. When I questioned the bill he said all there normal teams were out so they sent three people just in case with the lesser experience. WOW that is not how to win business by overcharging for an extra person your company slid into extra charges. Yes they arrive fast but they bring more people than needed then they charge you for those people.
- Jerry Painter
Theodore, AL
Great job. Very motivated and friendly.
- Les Brown
Theodore, AL
Our technician Dylon was very knowledgeable, professional and personable. It was a complete joy to have him come out and install our new garage door opener, torsion springs and associated hardware. I would recommend him to anyone!
- Craig Wolfe
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Theodore, AL
Great service and will always use y’all best ever on getting the problem fixed wright and will always recommend y’all when asked
- Sandra Gregory
Product:
Theodore, AL
Same day repair and good, professional experience all around. The tech knew what he was doing, provided an exact cost and handled (a broken lift spring) what I thought would be a big deal with ease.
- Bill W
Theodore, AL
Shaun Byrd was our repairman. Mr. Byrd was prompt on time...called ahead to let us know he was on the way. Very knowledgeable and fast service. Thank you!
- Carol Ramirez
(251) 301-6000
(251) 301-6000(251) 301-6060
(251) 301-6060(251) 301-6700
(251) 301-6700(251) 301-5999
(251) 301-5999
Technician was very kind, did a great job. Appreciate timely service ????
- Daniel Foster